Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Changing your password

Neda Najjari
Neda Najjari
  • Updated

Changing the password is possible in two ways, depending on whether you still know your password or not.


The criteria for passwords are as follows:

  • at least 8 characters
  • at least one number
  • at least one special character
  • Uppercase and lowercase letters must be included.

Our system shows which criteria are met and which component is still missing.


Change or request a new password

Option 1: You still know your current password

  • Then log in to your seller account.
  • In your dashboard, go to "Settings" and "Profile."


You can change your password here.

  • Enter your current password and your new password twice and save it via the "Confirm" button.

Option 2: You forgot your password

  • Then click on "Forgot password" on the page you want to log in via or use this link >>.



  • Retrieve your emails and open our email. In it you will find the link that will take you to the page with the help of which you can create a new password.

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