Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Unsubscribing from feature apps

  • Updated

You can cancel individually booked apps at any time. The app will be canceled immediately and the feature will no longer be available to you or your customers.

From the next day onwards, the costs will no longer be invoiced.

How can you cancel it?

  • To cancel an app, go to "Settings" / "My Plan."

    Here you can see which apps are not included in the booked package and what costs have been incurred so far.

  • Click on "cancel" to cancel the app.

You will then receive a confirmation that the app and the booked feature have been canceled.

If you need the feature again, you can book it at any time.

Example for individual apps:

  • Coupon code: Coupon codes that have already been created can no longer be redeemed. For existing orders with subscription or installment payments, for which the coupon code has already been entered, additional payments will be settled with the coupon code.
  • Customization: Your designs created with the app will be switched off so that only the standard design is available.

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