Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Customer overview & details

  • Updated

You can easily keep track of your customers thanks to the customer overview with information on the details, orders and transfers of your customers.


U_berblick_u_ber_diesen_Artikel.png Overview

Viewing customer overview & details

Filtering customer overview

Exporting customer overview


Schritt-fu_r-Schritt-Anleitung.png Step-by-step guide

Viewing customer overview & details

  • In the main menu of your seller account, go to "Customers," then "Customers." The customer overview opens.
  • By clicking on the customer ID or on "Details" you get to the detailed view of your customers.


  • Here you will find the customer information on orders and transfers that your customers have made with the same email address.


  • You can get detailed information about the entries in the "Orders" and "Transfers" areas by clicking on the ID or on the Options button on the right and "Details" or on "Details."


  • You will be directed to the "Orders" or "Transfers" area, where you will find the order and transfer details.
  • The order details include the >>Download link and the link to the >>Payment manage page of your customers. You can also access the payment management page by clicking on the Options button in the customer details in the "Orders" area if you select "Manage" here (instead of "Details").



Filtering customer overview

  • Click on the filter symbol and the filter settings will open. You can filter the customer overview according to the criteria "Country" and "Created."
  • Select the desired filter criteria by clicking on the checkbox and then click on "Apply."


Exporting customer overview

  • Click on the "CSV" button to export your customer overview in this format.
  • By clicking on the checkbox you select which customer information should be exported.
  • Then click on "Download."


Hinweis.pngPlease note

You can find more about orders and transfers in the support articles >>The transfer overview with payments and cashouts & >>Order overview & payment management.

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