Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Deleting a free order

  • Updated

You can delete orders for products without a pricing plan under Orders, e.g. if a customer has ordered a free product twice or you have made a test purchase for your product.

Important: You cannot delete or cancel products with a pricing plan that have become free of charge for the full amount via a coupon code, as an invoice for 0 euro was automatically created here, which also shows the billed coupon code.

Delete a free order

  • Click on "Payments" / "Order" and call up the free order
    Check that 
    a) no coupon code has been charged and
    b) no invoice has been created.

    Only then can you delete them.

  • Then click on "Delete" in the upper right corner.

  • Click on the transfer number on the left to display the details of the transfer

This means that the order, including the transfer, is deleted and the product is no longer included in the buyer's account.

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