Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Monthly payments to elopage

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We invoice all fees for your seller account on the 1st of each month in the invoice section under "My Plan."

This affects the cost of

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Payment options

View the overview under "My plan"

choose payment method

Credit & debit cards

SEPA direct debit

Return debits & chargebacks 

 

Payment options

Offsetting against the earnings on your elopage account (default)

If you have enough earnings in your elopage account on the 1st of the month (see "Billing & Report" > "Cash-out"), we will offset the invoice amount against this amount.

Debit from current account or credit card

If you have no more income on your elopage account or only received payments via PayPal or Stripe (with the seller in their own name), please provide the debit data under "My plan" so that we can debit your credit card with the invoice amount or debit it from your current account (also when paying by Maestro card).

Hinweis.pngPlease note

If transfers from sales are recorded in different currencies - EUR, CHF and USD - special rules apply to the payment options. In this case, please also consult the support article >>Payment of transfer & service fees for EUR, CHF & USD.

View the overview under "My plan"

  • Go to "My Plan" in your seller account.

Here you can find the

  • overview of the currently booked plan and the apps, as well as the monthly costs
  • the invoices of the previous months
  • the payment area with: 
    • the current open amount
    • the amount to be paid by the end of the month
    • the payment options credit card and SEPA direct debit
    • fees incurred for purchases made through PayPal

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Select the payment method

To set up the direct debit from your credit card or your account, click on "My Plan" and provide the data for the respective type of debit.

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Credit & debit cards

Provide the credit card information for Visa and Master Card or that of your Maestro debit card and save the selected payment method.

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Hinweis.pngPlease note

If you want to pay your monthly costs by Maestro card (debit), a confirmation from the bank may be required. For more information on the process of paying for transfer and service fees via Maestro card, please have a look at our support article >>Maestro Card (Debit) with Stripe under "Monthly Payments for Plans, Apps & Transfer & Service fees."

SEPA direct debit

Provide the debit data and activate the payment to issue a SEPA direct debit mandate.

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Due to the SEPA processes among the banks, we only find out after 5-6 days whether the direct debit has been redeemed. Until then, a minus will be displayed in your account.

Return debits & chargebacks 

If the amount is booked back, we will pass the resulting costs on to you. You will then find this in the next invoice.

To avoid these costs,

  • make sure your account or credit card has funds
  • contact us, if something is unclear about a direct debit, instead of objecting to the collection.

More information

>>Pay transfer & service fees

>>Change monthly payment of the elopage costs

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