We invoice all fees for your seller account on the 1st of each month in the invoice section under "My Plan."
This affects the cost of
Offsetting against the earnings on your elopage account (default)
If you have enough earnings in your elopage account on the 1st of the month (see "Billing & Report" > "Cash-out"), we will offset the invoice amount against this amount.
Debit from current account or credit card
If you have no more income on your elopage account or only received payments via PayPal or Stripe (with the seller in their own name), please provide the debit data under "My plan" so that we can debit your credit card with the invoice amount or debit it from your current account (also when paying by Maestro card).
If transfers from sales are recorded in different currencies - EUR, CHF and USD - special rules apply to the payment options. In this case, please also consult the support article >>Payment of transfer & service fees for EUR, CHF & USD.
View the overview under "My plan"
- Go to "My Plan" in your seller account.
Here you can find the
- overview of the currently booked plan and the apps, as well as the monthly costs
- the invoices of the previous months
- the payment area with:
- the current open amount
- the amount to be paid by the end of the month
- the payment options credit card and SEPA direct debit
- fees incurred for purchases made through PayPal
Select the payment method
To set up the direct debit from your credit card or your account, click on "My Plan" and provide the data for the respective type of debit.
Credit & debit cards
Provide the credit card information for Visa and Master Card or that of your Maestro debit card and save the selected payment method.
If you want to pay your monthly costs by Maestro card (debit), a confirmation from the bank may be required. For more information on the process of paying for transfer and service fees via Maestro card, please have a look at our support article >>Maestro Card (Debit) with Stripe under "Monthly Payments for Plans, Apps & Transfer & Service fees."
SEPA direct debit
Provide the debit data and activate the payment to issue a SEPA direct debit mandate.
Due to the SEPA processes among the banks, we only find out after 5-6 days whether the direct debit has been redeemed. Until then, a minus will be displayed in your account.
Return debits & chargebacks
If the amount is booked back, we will pass the resulting costs on to you. You will then find this in the next invoice.
To avoid these costs,
- make sure your account or credit card has funds
- contact us, if something is unclear about a direct debit, instead of objecting to the collection.