Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Making and checking tax settings

  • Updated

Our tax tool automatically generates the appropriate tax for different product types and sales regions. As a seller in their own name, you can adjust all values to suit the tax situation that applies to you and corresponds to the product.

In the reseller model, please inform us by email so that we can use the different tax rates (basis = taxable company in Germany).

Before selling, you should make or check your general tax settings.

All VAT values are used to calculate the taxes during the purchase process and invoice setup and are shown correctly. This saves you a lot of time and work that you can put into your online business. Please check the registered tax rates with your tax advisor.

Step-by-step instructions

General tax settings

1. Provide tax setting and VAT ID / Provide tax number

  • Click on "Settings" and "Profile".
  • Select the profile relevant to your seller account.
  • Click on the "edit pen".


  • Enter your tax number / VAT ID (if available) and set whether you are liable for sales tax in your own country or not. 


  • Save the change.

The data is also displayed in the legal notice created by us.

2. Provide information for tax-free purchases

As soon as no VAT is charged for a purchase, the reason for this must be stated on the invoice.

You can find more about saving in the article >>Note for tax-free sales.

 3. Check tax rates

  • Click on "Templates" and then on "Tax rates."

Here you can find the standard tax rates that apply depending on

  • product type
  • buyer type (company / consumer) and
  • buyer country.

Standard tax table if you are subject to sales tax in your own country

For digital products and services, the tax of the country in which the recipient is located (location) is due. This is the place that the customer specifies as their country when purchasing.

For services that are provided on site, such as an offline seminar or the redemption of a voucher, the tax is based on the location, i.e. the venue or the specified redemption location.


Standard tax table if you are NOT subject to sales tax in your own country

If you have set the settings to No, the default tax table applied looks like this. 

All tax rates are stored with 0% except when selling to consumers from another EU country. The Moss procedure also applies to you here (unless you have given notice according to the new regulation starting in 2019).


Hinweis_-_Icon.png   Please note

Please note for small business owners from Germany

If you state that you are not taxable in your own country, please check the result in the general tax table. If you are not subject to tax as a small business owner, this generally only applies to taxes that are incurred in the country in which you applied for small business status. In other words, when purchasing an online product or electronic service from consumers in other EU countries, VAT is still due in this country. Should your tax situation be different, so that you are exempt from sales tax in all other countries according to your tax adviser, please provide your individual tax configuration and tax rate.

Provide other tax rates for your product

If a different tax rate applies to your product (e.g. a book or a multi-purpose voucher) or if the exception rule applies to you as part of the Moss process, please create a "control template" under "Templates" and then store this for all relevant products after considering it. 

You should only make the changes in consultation with your tax adviser.

For further information and use cases, read on >>here.



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