Payment reminder received despite paid purchase

If a product was purchased with a bank wire, but our system was not able to determine receipt of the payment, a payment reminder will be sent by email 7 days after the purchase.

There are two reasons why the payment could not be assigned:

1. Payment has not been received due to the transfer time.
2. The order-id is not correct. As a result, the amount cannot be automatically assigned to the purchase. Please use this form https://help.elopage.com to send us the payment details such as payment date, name of the account holder, and your IBAN.