Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.
Payment reminder received despite paid purchase
If a product was purchased with a bank wire, but our system was not able to determine receipt of the payment, a payment reminder will be sent by email 7 days after the purchase.
There are two reasons why the payment could not be assigned:
- Payment has not been received due to the transfer time.
- The order-id is not correct. As a result, the amount cannot be automatically assigned to the purchase. Please use this form https://help.elopage.com to send us the payment details such as payment date, name of the account holder, and your IBAN.