If a product was purchased with a bank wire, but our system wasn’t able to determine receipt of the payment, a payment reminder will be sent by email 7 days after the purchase.
There are two reasons why the payment couldn’t be assigned:
- Payment has not been received due to the transfer time.
- The order-id is not correct. As a result, the amount cannot be automatically assigned to the purchase. Please use this form https://help.elopage.com to send us the payment details such as payment date, name of the account holder, and your IBAN.