Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Setting up a support chat for your elopage pages

  • Updated

tipp.pngCustomers love it when they can reach someone on your support team immediately and ask questions directly before or after the purchase, for example. 

If you use a chat tool for this, which offers a widget for embedding, you can provide this on your elopage pages.

The chat widget will be displayed on your shop and product pages at the bottom right after it has been provided.

This way, customers can contact you quickly and easily without having to leave the system.


How does the chat work?

Your customers will find the chat window on your shop page at the bottom right.

It looks a little different depending on the seller. If you are online in the chat, your customers can exchange information with you directly in real time on your elopage page.

Where do I provide it?

  • Search for the chat tool and create your account there.
  • Research with the seller where you can get the code for the widget and copy it to the clipboard. With tawk, for example, you can find these instructions.
  • Click Apps & "Integrations"
  • Go to the item "Support Chat Wigdet" and paste the code into the field.

Since your chat widget usually sets various cookies, passes on data to the seller of the software and visitors have to consent to this, set the switcher to the right under "own cookies" and select a cookie template that has already been created or create the >> description.


  • Save the setting.

The chat will then be displayed at the bottom right of your shop and product page and your cookie description will be displayed in the corresponding category you have specified.

What chat tools can I use?

Here are a few examples that you can use.

Are you using a different chat tool? Then feel free to let us know so that we can include it here.

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