Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
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Providing information on EU dispute resolution

Marlene
Marlene
  • Updated

tipp.png Since February 1st, 2017, in accordance with Section 36 of the German Act on Alternative Dispute Resolution in Consumer Matters (Verbraucherstreitbeilegungsgesetz - VSGB), new regulations apply to EU dispute resolution for online retailers. Here you can find out how to include the information in your legal notice and your terms and conditions or adapt these texts at a later date.

How is this implemented in elopage?

Seller with existing legal notice

For customers who already have a legal notice, we have included in the legal notice and in the terms and conditions (under paragraph 7.4) the text that is relevant for most of our customers and that we also provide in the default version of a new legal notice. "The European Commission provides an Online Dispute Resolution (ODR) platform, which you can find under http://ec.europa.eu/consumers/odr. We will not participate in a dispute resolution process before a consumer arbitration board."

Sellers who are creating a legal notice for the first time

When you create a legal notice for the first time, you can change the corresponding content. In this case you will find the block "Note on EU dispute resolution" below. If you have already created the legal notice, the block will no longer be visible. If the text we have provided is not appropriate for you because you participate in the dispute resolution process voluntarily or due to a legal obligation, then insert your text here. 

Sample texts:

  • You are not obligated to participate in the EU dispute resolution procedure and do not participate in it: "The European Commission provides an Online Dispute Resolution (ODR) platform, which you can find under http://ec.europa.eu/consumers/odr. We will not take part in a dispute resolution process before a consumer arbitration board."
  • You are not obligated to participate in the EU dispute resolution process and participate voluntarily: "The European Commission provides an Online Dispute Resolution (ODR) platform, which you can find under http://ec.europa.eu/consumers/odr. We are willing to participate in an out-of-court arbitration process."
  • You are obligated to participate in the EU dispute resolution process: "The European Commission provides an Online Dispute Resolution (ODR) platform, which you can find under http://ec.europa.eu/consumers/odr. To resolve disputes, consumers can contact the arbitration board [name, address, website of the arbitration board]. We are obligated to participate in a dispute resolution process before this board and we will participate in such a process."

Where does the information I have provided appear?

You will find the information provided during creation:

  • In your legal notice
  • In your terms and conditions under paragraph 7.4 

How can I get the information changed at a later date?

If, at a later date, the information needs to be changed, please send us an email to support@elopage.com with the appropriate text that is to be provided.  

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