Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Transfer & Invoice Details

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In the transfer and invoice details you will find all the information and receipts relating to your customers' payments. Here you can change invoice information and initiate transfer cancellations.

 

U_berblick_u_ber_diesen_Artikel.png Overview

Save & download transfer details

Cancel transfer & reimburse

Save invoices & download

Change invoices

 

Schritt-fu_r-Schritt-Anleitung.png Step-by-step guide

Save & download transfer details

  • In the main menu of your seller account, go to "Payments" and "Transfers."
  • Click on the transaction ID or on the right on "Details" and you will get to the transfer details. Use our >>intelligent filter here too.

transaktionsdetails_id.png

  • Click the "Transfer Details" button. A PDF document opens with the details of the transfer, which you can save and/or download as a file.

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Cancel transfer & reimburse

  • Click the "Cancel" button.

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  • You will be forwarded to the order.

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In the support article >>Refunding payments & partial amounts, we show you how to cancel individual transfers and partially or fully refund them. If you want to cancel an order completely, consult the support article >>Canceling & refunding orders with a one-time payment.

Save invoices & download

  • In the main menu of your seller account, go to "Payments" and "Transfers."
  • Click on the transaction ID or on the right on "Details" and you will get to the transfer details. Use our >>intelligent filter here too.

transaktionsdetails_id.png

  • Click on "Invoice Details."

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  • Click on the "Download Invoice" button. The invoice opens in PDF, which you can save and/or download as a file.

transaktionsdetails_rechnungsdetails_herunterladen.png

Info.png Info

You can also access your invoices via the main menu of your seller account under "Billing & Reports" and "Invoices." In the invoice details you will find, among other things, the link to your checkout page, the order ID with a link to the >>Order details and the >>Payment manage page link.

Change invoice

  • In the main menu of your seller account, go to "Payments" and "Transfers."
  • Click on the transaction ID or on the right on "Details" and you will get to the transfer details. Use our >>intelligent filter here too.

transaktionsdetails_id.png

  • Scroll to the "Payer Details" section and click "Change and Send Invoice."

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  • The "Edit details" pop-up opens. Make the changes here and then click on "Save & Send."

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  • Click on the "History" button to see the history of the invoice change made.

Hinweis.pngPlase note

If you save the changes, an email with the changed invoice will be sent to your customers automatically. The change only applies to the respective invoice, not to the >>customer data.

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