Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
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Showing costs & fees separately

  • Updated

Are you selling a physical product and in addition to the product price, there are additional costs for packaging and shipping, which also vary from country to country? Do you sell a ticket and charge a ticket fee for each ticket?

You can save a fee item and then select it in your product. On the checkout page, this fees plan and the price will be shown at the bottom of the total. Nevertheless, you should also provide this price in the product description as information.


Schritt-fu_r-Schritt-Anleitung.png Step-by-step instructions

Create template for fees

  • Click on "Templates" and "Additional fees".
  • Create a template with the shipping costs per country.


  • You can now make different settings for each fee item and then provide this setting for your product.


  • Name the fee position. The name is only internal to you for selection in your product.

Hinweis.png Tip

If you later have different fee items with different prices, it is best to name them right away so that you can later select the correct fee item. If you name all fees and save different fees, it will be more difficult to assign them correctly later.

Designation on the checkout page

  • Enter the name that should be shown on the checkout page and the invoice for the customer

Offsetting the fees 

If a customer buys several products at the same time or, for example, as a bundle or as a multiple selection for the tickets, specify whether the fee

  • should then be calculated per payment / purchase or
  • per item.

UseCase.png Examples 

You send a package and the price is always the same, no matter how many products the customer buys. Then choose "per payment."

You want to provide a fee for each item. The more the customer buys in one fell swoop, the higher the total amount of fees. Then it is better to choose "per item."

Save the price per country on the right or save the price on the left and click on "Apply to all" if the price is the same for all countries.

Provide the fees plan in the product

  • Go to your product and click on "Edit".
  • Go to the "Checkout page" step.
  • Select the template you just saved.
  • Scroll down and click "Update" or "Save and Close".


Wichtig_.png Important

If you use coupon codes for this product, the coupon code will only be deducted from the fees if you have stored them with the coupon code (apply to additional fees).

What is considered an item?

If "per item" is selected, the price for the fee increases if the customer increases the quantity on the checkout page.

UseCase.png Examples 

  • The customer buys a bundle with 3 products. Then the bundle counts as 1 item. If the customer buys the bundle three times, that counts as three items.
  • If the customer issues a ticket three times, the fee is incurred three times.
  • The customer buys three different ticket classes, one of them once, one four times and one twice, that is 7 items. That means the fee is charged seven times. 

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