Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
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Showing costs & fees separately

Monika
Monika
  • Updated

If there are one-time, additional costs for your product that should be shown separately, then this can be done via the "Additional fees" feature. You can name these and even design them differently for each country.

These are then shown on the checkout page at the bottom with the total amount.

Zusatzgebu_hren_auf_der_Bezahlseite.png

  • Website maintenance contract with monthly or annual costs and a one-time setup fee
  • Ticket for an offline event where there is a separate fee per ticket
  • Free book where the customer only bears the shipping costs
  • Online course with additional printed workbook

Create template for fees

First, create a so-called template for the additional fees. You can use this again and again if you have products with the same fee rate.

  • Edit your product and click in the tab "Checkout page" and go to the "Additional fees" section and create the template there.

    Zusatzkosten.png

Name

  • The name is only internal to you for selection in your product.

If you later have different fee items with different prices, it is best to name them right away so that you can later select the correct fee item. 

Designation on the checkout page

  • Provide the name that should be shown on the checkout page

Adding the fees 

If a customer buys several products at the same time or e.g. as OrderBumps or in the case of tickets as multiple selections, provide whether the fee

  • should then be calculated per payment / purchase or
  • per item.

Important!

  • If you use coupon codes for this product, the voucher will only be applied to the fees if you have stored this in the coupon code (>>apply to additional fees).
  • Even with subscriptions or installment payments , the fees only apply to the first payment and not to each installment.

Setting "per item"

If "per item" is selected, the price of the fee will increase if your customer increases the number on the checkout page.
You want to provide a fee for each item. The more the customer buys in one fell swoop, the higher the total amount of fees. Then choose "per item."

Provide the price per country on the right or save the price on the left and click on "Apply to all" if the price is the same for all countries.

Setting "per payment"

  • The additional fee applies for payment, no matter what quantity of this product (e.g. ticket or voucher/license code) is purchased.

Example of buying tickets

  • A customer buys a package of 3 products. Then the package counts as 1 item. If the person buys the package three times, this is considered three items.
  • If your customer buys a ticket three times, the fee will be charged three times.
  • Your customer buys three different ticket classes, one once, one four times and one twice. These are 7 items. This means that the fee is incurred seven times. 

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