Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Resending a download link

  • Updated

Your customer has purchased a product that they can download from the elopage thank you page.

If the link has expired, you can >>extend it, so that it is automatically sent to the customer by email.

The link is still valid, but the customer has deleted the email and you want to resend the link? No problem!

View download link

  • Go to "Orders" under "Customers" and search for the purchase
  • Click on the order ID to view the order details.


  • Copy out the download link and send it to the customer.


Redirecting to your own thank you page

If you have stored a >>Redirect to your own thank you page, this link leads to your thank you page and not to the elopage thank you page from which the customer can download the product. 

In this case, please add the parameter "?success_url=skip" to the URL of the download link before forwarding it to the customer (please copy the text between the "..." and append it to the URL).

The link from the example above would look like this: /s/DeineWebsite/payment/A4iuJksafzpEdxyBUsYd?success_url=skip

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