Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Selecting a cookie banner / pop-up

  • Updated

As soon as your site uses cookies, the GDPR requires that cookie information is displayed. You can use our elopage cookie banner for this. With this, the customer sees:

  • Which essential cookies are used.
  • Which other cookies your page would like to use (e.g. for tracking or for the support chat), provided that the user agrees to this.

You can use our cookie banner for this. This includes information about:

  • The cookies that are essential for using the pages (i.e. the cookies that we use).
  • Tracking cookies for Google Analytics, Google Tag Manager and the Facebook pixel (even if these are not activated for you).
  • Your own cookie information that you have added.

The new elopage cookie banner

You can select which option you want to display.

a) A narrow banner in the footer of the page that shows your visitor the categories that they can select and allows them to save the settings or accept all.

By clicking on the "gear wheel menu", they can bring up the extensive pop-up and view the information, as well as selecting or deselecting individual cookies in the individual categories.


b) A large pop-up that allows your visitor to directly view various details and give cookie consent.


c)  Do not display cookie information (not recommended).

Important! You should only use the "No cookie information" setting if this is legally correct according to the relevant case law.

Example: You have not integrated your own cookies into elopage, i.e. no tracking, no support chat, and all calls-ups run via your own pages because, for example, you have embedded the respective checkout page there and you also name the elopage cookies in your own cookie banner. It is best to have this checked by legal experts beforehand.

Configuring how the cookie information is displayed

  • Go to "Settings" and then "Cookie consent" and select the display option.


Own cookies

In various places, you can provide your own scripts that use cookies, e.g. for support chat integration. Then, you can provide your own cookie description here and enter the cookie keys that then block the corresponding script if the customer has not consented to this cookie or this category.


With the elopage cookie banner, we provide you with four common categories in which the cookies are displayed. If you use your own cookies, you can decide which categories you want to add the cookies to (except for the necessary cookies).

Necessary cookies

No customer consent is required for cookies that are necessary for the operation of a page. The checkmarks are therefore pre-assigned and cannot be changed.

In order for the pages to work, we at elopage use cookies, for example during login or to check the performance of our pages.


Preference cookies are used to save some of your user's settings that affect the behavior or the preferred language of the visitor.


Statistics cookies help us to understand how our visitors interact with our websites. For this purpose, information is collected and passed on anonymously.

Here your visitor will find the information about Google Analytics, which will only be used if you have provided it in the tracking codes and the visitor agrees to its use.


Marketing cookies can be used to anonymously track the usage history of a visitor so that they can be shown advertisements that are relevant to them, for example. This information is usually passed on to third-party advertisers.

Here your visitor will find the information about the Facebook pixel and Google Tag Manager, which will only be used if you have provided them in the tracking codes and the visitor agrees to their use.

FAQ about cookies

Why are Google Analytics, Google Tag Manager and the Facebook pixel displayed even though I do not use them?

You can integrate these three tools into the tracking tools. For this, an opt-in is mandatory. However, this is complicated if you want to do it yourself. Therefore, we always display this information. The cookies are not used and the script does not send the corresponding data to these providers unless you have integrated the tools with us and your customer agrees to their use.

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