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Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Setting up advance payments

Monika
Monika
  • Updated

Setting up a prepayment

elopage LITE: Once you have legitimized a deposit account on the basis of your uploaded records .

elopage PLUS: As soon as your deposit account has been set up. Here we check whether your business area is approved and then set up your electronic deposit account.

As soon as the payment method is available, it is automatically provided for all products already created. You can also deactivate this for each pricing plan if you do not want to offer the payment method or do not want to offer it for all products.

Cancellation of prepayment

You cannot currently cancel prepayment payments on your own. To do this, please send us an order via help.elopage.com and, with elopage LITE, also provide proof of the account holder.

elopage LITE: A proof of account holder is required for the customer, which must contain the IBAN, his name and a bank logo. The EC card is often sufficient here, provided it contains both data. 

elopage PLUS: No proof of account holder is required here.

You can find more about this under Cancel a payment / Refund partial amount.

More information about this payment method

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