Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Viewing chargebacks

Monika
Monika
  • Updated

If a customer complains about a credit card or Sepa payment at his bank and returns the payment, the bank will charge the corresponding chargeback / return debit fees. We will pass these on to you.

As soon as a chargeback has been created, we will inform you about it by email.

You can also find this

  • in the transfer overview and
  • in the next monthly statement under "My plan."

Determine chargebacks

To determine all chargebacks,

  • go to "Payments" and "Transfers"
  • click on the filter and select Chargeback for "Type." 

View chargeback fees

To see the amount of the chargeback fee, click on the link for the transfer (TRX-ID) or "Details" to view the transfer details.

Here we show the amount of the chargeback fee passed on by the customer's bank.Chargeback_-_Transaktionsdetails.png

Settlement of the chargeback fees

In the month in which the chargeback was incurred, you will be billed for the amount in the monthly invoice. That means for the next 1st you will find in the invoice under "My Plan."

  • the cancellation fees and
  • chargeback fees for this transfer.

Chargeback_-_Mein_Plan.png

* The SEPA direct debit payment method is available for sellers in the reseller model and with elopage plus.

 

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