Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Coupon code not valid, possible causes of errors

  • Updated

You have created a coupon code and would like to test it, but you receive the message "Coupon code not found or valid."

Possible error causes

  • Error in the coupon code

    Check whether there is, for example, a space after or in front of it (when entering on the checkout page or in the coupon code itself).

  • Limit

    The limit has been reached. Please see which limit is set. For example, if you have entered 0 or if it has already been used so often that the limit has been reached, it is no longer valid. Change the limit to be able to test again with the coupon code.

  • Product and pricing plan

    If you have limited the code to one product and then also to a pricing plan and the customer chooses another product or another pricing plan, the code is not valid.

  • Validity period

    Check the validity period. If the start is in the future or the end is in the past, the code is not valid.

    If you are sitting in a different time zone during testing, also pay attention to the time and the time zone stored.




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