You have created a coupon code and would like to test it, but you receive the message "Coupon code not found or valid."
Possible error causes
- Error in the coupon code
Check whether there is, for example, a space after or in front of it (when entering on the checkout page or in the coupon code itself).
The limit has been reached. Please see which limit is set. For example, if you have entered 0 or if it has already been used so often that the limit has been reached, it is no longer valid. Change the limit to be able to test again with the coupon code.
- Product and pricing plan
If you have limited the code to one product and then also to a pricing plan and the customer chooses another product or another pricing plan, the code is not valid.
- Validity period
Check the validity period. If the start is in the future or the end is in the past, the code is not valid.
If you are sitting in a different time zone during testing, also pay attention to the time and the time zone stored.