You have created a coupon code and would like to test it, but you receive the message "Coupon code not found or valid."
Possible error causes
- Error in the coupon code
Check whether there is, for example, a space after or in front of it (when entering on the checkout page or in the coupon code itself). - Limit
The limit has been reached. Please see which limit is set. For example, if you have entered 0 or if it has already been used so often that the limit has been reached, it is no longer valid. Change the limit to be able to test again with the coupon code. - Product and pricing plan
If you have limited the code to one product and then also to a pricing plan and the customer chooses another product or another pricing plan, the code is not valid. - Validity period
Check the validity period. If the start is in the future or the end is in the past, the code is not valid.
If you are sitting in a different time zone during testing, also pay attention to the time and the time zone stored.
For your quickstart