Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Viewing support requests

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You can track your support requests at any time in our Zendesk support system.

To do this, however, you need a separate password for the Zendesk system and you cannot log in with the elopage login data.

Request a password for our support system

Once you have created a support request, you can request a password for this system and log in.

 

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View inquiries

After logging in to our support area, you can then see the status of your inquiries.

Status of the requests:

New: Your request has been received, but has not yet been viewed or has not yet been assigned to a support hero or adviser.

Open: Your request has already been assigned and prioritized. This is done either automatically based on the details of your request or manually by the "First Level support hero."

Waiting for finalization: Here we are waiting for a response from you. We will automatically remind you of this inquiry even after a few days. If there is no response after the second reminder, we will automatically close the request, as we assume that the request has then been dealt with for you.

If you come back to it later, you can reopen the request at any time by replying to it.

Stopped: The request was usually passed on to second or third level support.

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