Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Notes about end customer support

Neda Najjari
Neda Najjari
  • Updated

Support for end customers is provided by the seller of the respective product. 

General questions

For many general questions such as payment, login, changing the payment method for subscription and installment payments, about downloading the product, we at elopage (the platform that the seller uses for its products) already provide answers in our helpcenter for end customers. You can find it at



You can either go through the various categories or search specifically in the search field above.



Individual questions / orders

  • Do you have questions regarding the product?
  • Do you want to extend the link for your download product?
  • Have you not received a purchase confirmation email from the seller?
  • Do you not know how to get to your product?
  • Would you like to cancel your purchase?

Then please contact the product seller/manufacturer directly.

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