Immediately after the purchase, a transfer number is created and displayed with a status in your transfer overview.
The only exceptions are those purchases for which no payment is currently triggered, such as:
- Purchase on invoice
- Purchase with a trial period
- Purchase with a fixed due date
For a description of the payment status of orders, see the support article >>Payment status of orders.
Payment status of a transfer
If the payment is successful, it receives the status "successful." Your customers will receive your purchase confirmation e-mail and you will see it in your >>Customer overview. If you have connected other applications (e.g. e-mail provider) to which successful purchases are passed on, the data will be transmitted accordingly.
If the payment provider sends an error message (e.g. incorrect credit card details), the payment status is "Error" and an error message is displayed to your customers.
Waiting for finalization
If the payment has not yet been received, the payment status is "Waiting for finalization". This is the case with prepayment and purchase on invoice. A payment can also be temporarily in the "pending" status until the technical confirmation of the successful transfer has been received (e.g. with Sofort transfer and PayPal payment).
If this is the first purchase, the information only appears in the customer (except for purchase on invoice).
Advance payments waiting for finalization, for which no payment has been received for 7 days, are given the status "expired." This removes them from the list of transfers waiting for finalization and a payment reminder is sent to the customer.
Sofort transfers and PayPal payments waiting for finalization change to the status "expired" after 3 days. The customer then started the payment, but did not complete it.
If you canceled a pending payment via the transfer details, it receives the status "canceled." The customer no longer receives a payment reminder.
Successful, awaiting validation
You can find this status with SEPA direct debits. In the case of SEPA payments, the debit is only made 5 days after the purchase and the payment remains in this status until receipt of payment. The payment has this status for this long. Only after the direct debit will we find out whether the payment was successful or whether the direct debit was not redeemed.
You can find all payments and payment information in your >>Transfer overview and in the >>Transfer & Invoice Details.