Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
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Payment status of transfers

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  • Updated

Immediately after the purchase, a transfer number is created and displayed with a status in your transfer overview.

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The only exceptions are those purchases for which no payment is currently triggered, such as:

  • Purchase on invoice
  • Purchase with a trial period
  • Purchase with a fixed due date

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For a description of the payment status of orders, see the support article >>Payment status of orders.

Payment status of a transfer

Successful

If the payment is successful, it receives the status "successful." Your customers will receive your purchase confirmation e-mail and you will see it in your >>Customer overview. If you have connected other applications (e.g. e-mail provider) to which successful purchases are passed on, the data will be transmitted accordingly.

Error

If the payment provider sends an error message (e.g. incorrect credit card details), the payment status is "Error" and an error message is displayed to your customers.

Waiting for finalization

If the payment has not yet been received, the payment status is "Waiting for finalization". This is the case with prepayment and purchase on invoice. A payment can also be temporarily in the "pending" status until the technical confirmation of the successful transfer has been received (e.g. with Sofort transfer and PayPal payment).

If this is the first purchase, the information only appears in the customer (except for purchase on invoice).

Expired

Advance payments waiting for finalization, for which no payment has been received for 7 days, are given the status "expired." This removes them from the list of transfers waiting for finalization and a payment reminder is sent to the customer.

Sofort transfers and PayPal payments waiting for finalization change to the status "expired" after 3 days. The customer then started the payment, but did not complete it.

Canceled

If you canceled a pending payment via the transfer details, it receives the status "canceled." The customer no longer receives a payment reminder.

Successful, awaiting validation

You can find this status with SEPA direct debits. In the case of SEPA payments, the debit is only made 5 days after the purchase and the payment remains in this status until receipt of payment. The payment has this status for this long. Only after the direct debit will we find out whether the payment was successful or whether the direct debit was not redeemed.

 

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You can find all payments and payment information in your >>Transfer overview and in the >>Transfer & Invoice Details.

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