Even if you can search our help center individually for your questions, there are always questions that come up regularly and help all new sellers.
You can find them all in this article. If you have a question, the answer of which is not listed in this article, please use the search function in our help center, we have many other helpful articles for you!
Are you already familiar with our elopage YouTube channel? You will find a lot of tutorial videos there as well as tips and tricks about elopage and your products.
Earnings and customer bills
Can I see a sample invoice that will be issued to the buyer later?
If you activate the "automated invoicing" app, you can set up how the invoice will look for your customers later. You can find more information on automated invoicing here.
Where can I see when customers with installment payments have to pay the next installment?
If you filter for open payments under "Customers" and then "Payment overview", you will see all payments that are still open. You will also see the outstanding installment payments. If you click on the "i" for information, you can see exactly which installments have been paid and which are still open. With each installment there is also the due date, by when the customer must pay.
You can also use this path to find all customers with outstanding payments.
Does elopage have an automatic reminder system for outstanding payments?
If payment is not made (prepayment and installment/subscription for PayPal), we send the customer a payment reminder 7 days after purchase.
Then it is your job to write to the customer.
How you can find these customers and send them the payment link can be found in this article.
If the customer has purchased an online course / membership with subscription / installment payment, we will automatically block course access on the due date if the new installment has not been received and will inform your customer of this by email.
Where can I find individual customer invoices? Can I correct individual invoices?
If you want to download or correct an individual customer invoice, you can find it in the "Payments" section of your dashboard and then "Transfers." Find the customer and click on the "Details" link to see all the details about that purchase and to be able to change the invoice. Change the invoice data and send the invoice out again.
Is there a list of all transfers from one month?
Yes. You can view and download the transfers for a month as a PDF document. Log into your elopage seller account, click on "My Plan" in the menu on the left and scroll down to the "invoices". You will always receive the invoice for the previous month on the 1st of each month. With the invoice you will receive two links: "Invoice" and "Details." Under "Details" you will find a list of all transfers for this month.
Alternatively, you can search for any time period under "Payments" and "Transfers" and filter the transactions. You can download the list as a PDF or CSV file and edit it further.
In addition, under "Reports" you can download various reports and account statements or generate them over your desired period.
Cash-out of your earnings
When will my earnings be cashed out?
If you are selling under your own name, you can always provide a cash-out of your earnings and determine the amount of this.
The cash-outs are then always made on Monday morning (or on the next banking day).
Depending on the cancellation rate and income flow, you should leave a reserve in the account for cancellations, because the account cannot go negative. If you do not have enough left in your account, no cancellation is possible.
If you have a reseller contract, the cash-out is made automatically via the reseller. The dates are based on the concluded contract.
Are certain amounts withheld or is the total amount available for cash-out at any time?
All amounts on your elopage payment account are available immediately. Only credit card earnings will be retained for 7 days before you can withdraw them.
Invoices for the use of elopage
As a seller, do I receive an invoice including VAT for the fees that I pay to elopage?
You will always receive an invoice (including VAT) on the 1st of each month under "My Plan" for all fees that
- are incurred for the use of elopage and
- the publisher commissions if a purchase was made through a publisher
- the joint venture commissions if you have stored a joint venture partner with commission.
We will automatically debit the amount. Please set up your account details under "My Plan." You can find all information about this under "Paying monthly costs for elopage."
Payment methods and product delivery
Which payment methods can I offer if I sell in my own name?
You can offer the following payment methods:
- Immediate transfer via Klarna
- Payment in advance
- Credit card
- Purchase on invoice
These payments go to your elopage payment account. Fees and commissions for your affiliates are automatically deducted.
Here you provide your PayPal business account for the so-called Express Checkout. All earnings go in full to your PayPal account. We will invoice you for fees and commissions for your partners on the 1st of the next month. You will find the invoice under "My plan." The debit is made using the credit card or SEPA direct debit method stored under "My Plan" together with the costs for the plan booked / the booked apps.
Which payment methods can I offer in the reseller model?
In the reseller model, you can also use the SEPA direct debit for the payment methods mentioned above.
When will the product be delivered?
If the product is delivered through us, this takes place immediately after the payment has been assigned to the purchase.
|Payment in advance||After receiving payment. If the intended purpose has been accepted correctly, usually after 2-3 banking days.|
|Purchase on account|
|SEPA direct debit (only for sellers in the reseller model)||After receipt of payment, approx. 4 days after purchase when the direct debit mandate is issued for the first time.|
Is it possible to do test purchases to understand the process without actually purchasing the product?
We currently do not have a special feature for test purchases. Nevertheless, it is possible to do a test purchase. To do this, you buy the product for free without it appearing to be free to others. You can find out how to do this here.
Note for online courses: If you have selected for online courses whether they should start from the date of purchase or from a certain date, you cannot change this once the first sale has taken place. This also applies to your test purchase. If you still want to change this setting after a test purchase, you can simply duplicate the entire course and then sell the copy as a product.
Are the taxes calculated automatically?
Yes, the tax is calculated depending on the product and the information that the buyer gave when purchasing based on the stored tax table.
Before selling, please check whether the tax table suits you or whether there are special features or if you use the product differently than it is intended, so that you need a special tax configuration for it.
Where can I find the preset tax rates? Can I create my own tax rates?
You can find the tax rates preset by us under "Templates" and "Tax Rates." There you can see how high the tax rate is for the different product types in the different countries and broken down by company and private person.
You can also create your own tax rates here if special tax rates apply to you or a particular product.
How do I tax earnings that include tax rates from other countries?
For taxes in other EU countries, there is the so-called MOSS procedure. Here you submit an overview of the taxes incurred in each country once a quarter. You can find an article on the MOSS process on our blog.
You can find this report under "Billing & Reports" and then "Tax revenue" area.
How is taxation carried out in the reseller model?
In the reseller model, tax is paid through the reseller. Since the reseller is based in Germany and is subject to sales tax, the taxes are calculated and paid accordingly. A regulation for small businesses cannot be taken into account here.