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Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Emails to your customers for SEPA payments

Monika
Monika
  • Updated

When buying

Directly when purchasing, your customer will receive an email with information about the issued SEPA direct debit mandate with the subject "Thank you for your order by direct debit." 

Here the customer is informed of

  • the purchase
  • the price
  • the expected debit date
  • and the issued SEPA mandate for a one-off payment or a regular payment.

When the product is delivered by us

If the product is delivered by us, the customer will receive your purchase confirmation email (unless you have deactivated it).

Before the next charge 

7 days before the due date of the next payment, the customer receives the email "Information on the due date of the next payment."

Here we inform you about the upcoming debit for the product, the amount and the expected debit date.

 

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