Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Why was no VAT shown for sales even though I am subject to VAT?

  • Updated

I am subject to VAT and have set "Subject to tax in my own country?" to "Yes". However, VAT was not charged on some sales.

If a digital product / a digital service was bought by a:

  • Private customer from a third country (Switzerland, other countries outside the EU) or
  • by companies from another EU country / third country,

then the tax liability of the service recipient ("reverse charge") applies  and no VAT is shown.

If you use our default tax setting, you can see this clearly in the tax table.

On the checkout page and in the invoice (if activated by you), the note for tax-free sales that you provided under "Settings" and then "Invoice setup" is then also shown.


Where can I see whether the purchase was made by a company or a private person?

The name of the person who ordered the product is always displayed in the transfer overview and in the customer overviews. You can see whether the order was placed through a company in the following places:

  • In the invoice. You can find this in the transfer details at the top right.
  • In the CSV file that you can from the download Transfers area.

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