I am subject to VAT and have set "Subject to tax in my own country?" to "Yes". However, VAT was not charged on some sales.
If a digital product / a digital service was bought by a:
- Private customer from a third country (Switzerland, other countries outside the EU) or
- by companies from another EU country / third country,
then the tax liability of the service recipient ("reverse charge") applies and no VAT is shown.
If you use our default tax setting, you can see this clearly in the tax table.
On the checkout page and in the invoice (if activated by you), the note for tax-free sales that you provided under "Settings" and then "Invoice setup" is then also shown.
Where can I see whether the purchase was made by a company or a private person?
The name of the person who ordered the product is always displayed in the transfer overview and in the customer overviews. You can see whether the order was placed through a company in the following places: