Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Viewing & resending the purchase confirmation email

Monika
Monika
  • Updated

tip.png Did your customer not receive the purchase confirmation email or accidentally deleted it? Then you can view it or send it again within the first 30 days after purchase.

In the order details you will find

  • the status and the sending date of the email
  • which attachment was sent
  • the preview of the email

and you can send it again.

 

   Step-by-step guide

e_mail_erneut_senden.png

  • Scroll down to Email Logs.

Here you will find all information about it.

  • View status - Here you can see when it was sent and also the status.
  • View attachment - In the "Attachments" column you can see the attachments that have been sent and you can also open them.
  • Preview - In the preview you can see the text of the email.
  • Actions - Here you can resend the mail. This works up to 30 days after purchase.

Wichtig_.png Please note

The email will only be resent if the email address was entered correctly. If it is wrong, please contact us via >>our contact form.

If the email address is correct, but the email cannot be seen, it is possible that the customer's provider has sorted the email directly as spam and does not display it at all. This may be due to the spam protection regulations of the provider or the settings of the email account.

In this case simply ask your customer to save mail@elopage.com and support@elopage.com as a contact or in the whitelist (depending on the provider). Only then send the email out again.

If you use the standard purchase confirmation email, it helps if you customize it and provide a custom subject to reduce spam sorting.

 Please note

If your customer still has the elopage thank you page open or the page with the transfer information in the case of advance payments, the new email can also be sent directly from this page.

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