Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Overview of product delivery

Monika
Monika
  • Updated

We perform the delivery of the products that are on our site.

Immediately after the purchase, customers will be shown a >> thank you page. If you do not have your own, the elopage thank you page will be displayed to the customer by default. 

This contains

  • the invoice
  • the download files or the note that an email with additional information has been sent.

Via the "Next" button in the email, your customer can then create a password for the account or log in (in the case of an online course or membership).

If you have created a digital product, you should provide additional information in the >> purchase confirmation email on how to get your customer to the product. 

Here you will find an overview of how and when the delivery will occur >>according to your settings. 

Type of delivery depending on product type

Product type Type of delivery Special feature
Digital product custom controlled by you, the customer only receives the thank you page and purchase confirmation email via us, which do not contain a product. If the product is not located with us, you will deliver it
Download product
  • elopage thank you page
  • Purchase confirmation email with link on elopage thank you page

Validity of the download link 48 hours or according to your default setting
eTickets / voucher
  • elopage thank you page
  • Purchase confirmation email with ticket as PDF attachment
  
Online course / membership
  • elopage thank you page
  • Purchase confirmation email with button for creating a password or login page
 Customers create a password for their account via the "Continue" button in the purchase confirmation email.

 

Please note

The elopage thank you page is displayed directly after successful payment except for the payment method "prepayment" - unless you redirect to your own thank you page.

If you forward to your own thank you page, please leave the "Next" button in the purchase confirmation email for the elopage thank you page.

Time of delivery

By payment method

Payment method Time of delivery Please note
Purchase on account Immediately after purchase, regardless of the later payment Payment term 14 days or according to your setting.

If no payment is received for an online course on the due date, access to the course will be blocked.
Credit card Successful payment  
PayPal Immediately or after receipt of payment.  For reserved payments, access can be granted manually.
SEPA direct debit Successful payment, or if set by you in the pricing plan immediately after purchase. Only available for sellers in the reseller model
Instant transfer Immediately at elopage PLUS 
After receipt of payment at elopage CONNECT		 Can only be used on the bank side if online banking is activated / not blocked for payments to other EU countries.

With elopage CONNECT, the payment is only successful after a few days when the payment has really arrived at the payment provider. Therefore, the payment does not immediately go into the status "successful," but we still deliver.
Payment in advance Successful payment Time depends on the time of payment. With correct purpose and immediate transfer usually after 2-3 days.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

With a special setting in the pricing plan

Setting the pricing plan Time of delivery Due date of the payment
Trial period Immediately after purchase (without payment)

At the end of the trial period.

Tip: Include the payment link of the customer and a corresponding note directly in your purchase confirmation email so that your customer can make the payment independently - even without our payment email, which is sent one week in advance. 

This is especially important for the test period of less than 8 days.

 
Fixed due date Depending on your setting in the pricing plan:
Default = after successful payment or in the case of instant access for SEPA and PayPal on the due date if there is a transfer waiting for finalization.
or instantly after purchase (without payment)		  

On the date you specify, e.g. on the 1st of the next month. 

Tip: Include the payment link of the customer and a corresponding note directly in your purchase confirmation email so that the customer can make the payment independently - even without our payment email, which is sent one week in advance. 

This is important especially for customers where the first installment is less than 8 days before the 1st due date.

 

Instant access from the order date (for installment payments on a specific date and with 1st installment in the future)

On the date of the order (regardless of the status of the transfer)

 According to your specifications in the pricing plan.

First payment on the day of the order (for payment by installments on a specific date)

On the date of the order, as soon as the transfer is successful (with SEPA and PayPal this may lead to a delay)

 According to your specifications in the pricing plan.

 

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