We deliver the products that are on our side.
A thank you page is displayed to the customer immediately after the purchase. If you haven't saved your own, the customer will see the elopage thank you page.
This contains
- the invoice
- the download files or the note that an email with additional information has been sent.
The customer can then create a password for his account or log in (online course / membership).
If you have created a digital product, you should provide additional information on how the customer can get his product in the purchase confirmation email.
Here you will find an overview of how and when the delivery takes place depending on your settings.
Type of delivery per product type
| Product type | Type of delivery | Special feature |
|---|---|---|
| Digital product | custom controlled by you, the customer only receives the thank you page and purchase confirmation email from us, but they do not contain any product. | If the product is not with us, you will deliver it |
| Download product |
|
The download link is valid for 48 hours or according to your default settings |
| eTickets / voucher |
|
|
| Online course / membership |
|
Customers create a password for their account using the "Next" button in the purchase confirmation email. |
Notes on the elopage thank you page:
The elopage thank you page is displayed immediately after successful payment, except for the "prepayment" payment method, unless you forward to your own thank you page.
If you forward to your own thank you page, please leave the "Next" button in the purchase confirmation email for the elopage thank you page.
Time of delivery
By payment method
| Payment method | Time of delivery | Please note |
| Pay later | Immediately after purchase regardless of later payment | Payment term 14 days or after your setting. If no payment is received for an online course by the due date, course access will be blocked. |
| Credit card | Successful payment | |
| PayPal | Successful payment or, if you have set it in the payment plan, immediately after payment, even if PayPal still withholds the amount for security reasons. | |
| SEPA direct debit | Successful payment or if you have set the pricing plan immediately after purchase. | Only available to sellers in the reseller model |
| SOFORT | Successful payment | Can only be used by the bank if online banking is activated for payments to France. |
| Bank wire | Successful payment | Time depending on the time of payment. With correct use and immediate transfer, usually after 2-3 days. |
With a special setting in the pricing plan
| Setting the pricing plan | Time of the delivery | Due date of the payment |
| Trial period | Immediately after purchase (without payment) |
After the trial period expires. Tip: Include the customer's payment link and a corresponding note directly in your purchase confirmation email so that the customer can make the payment independently - even without our payment email, which is sent one week in advance. This is particularly important for the test period of less than 8 days.
|
| Fixed due date | Immediately after purchase (without payment) |
At the date you specified, e.g. on the 1st of the next month. This is particularly important for customers for whom the first installment is less than 8 days before the first due date.
|