Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Canceling a free trial

Sude
Sude
  • Updated

Once you bought a product with a free trial period, the payment will be automatically charged after the expiration of the trail period.

If you want to stop using the product, please cancel before the end of the trial period to avoid being charged. 

To cancel please follow these steps:

  • log into your account
  • on the left menu click on “Payments” and then “Orders”
  • find an active subscription and press the “Link” button at the far right of the corresponding row.

    Testphase.png

 

You will automatically be redirected to the payment overview page. Here, you can find the “Cancel payment” button in the lower right corner. 

 

cancelpayment.png

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