Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
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Sale of physical products

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elopage specializes in digital products. However, under certain conditions you can also sell physical products with us. Use the product type >>digital product for this purpose.

Wichtig_.png Important

If you would like to use a product differently than it is intended, please pay attention to any different tax regulations for sales to end users and companies in the various countries and the depictability of your use case when configuring the product, especially with regard to shipping costs.

 

U_berblick_u_ber_diesen_Artikel.png Overview

Sales tax rate

Shipping costs

Shipment tracking

Multiple orders 

Sale in the reseller model

 

Sales tax rate

In many countries, a reduced VAT rate applies to the sale of physical books for this product group (incl. eBooks).

Then insert a >>tax rate template for the physical book in your seller account under "Templates" and "Tax rates" and provide it when creating or editing the product under "VAT settings" in the "Checkout page" tab.

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Wichtig_.png Important

You can store a sales tax rate for each product. By default, the "Digital Product" is taxed at the sales tax rate for services in the recipient country. For sales in or to Germany, 19% VAT is incurred. Therefore, please do not create ] mixed offers with different VAT rates, such as a physical book in the >>bundle with an online course.

Shipping costs

You can specify shipping costs as >>additional fees for each recipient country. These are displayed to your customers on the checkout page.

Shipment tracking

You send information for tracking the package manually or via your >>Automatic emails to your customers. It is best to send them the tracking number as soon as possible.

Multiple orders 

In the "digital product" product type alone, multiple selection and combination of different items is not easily possible. However, you have the following options here:

Products with quantity

You can create products of the type >>digital product with a fixed quantity and the corresponding >>fees plan for the shipping costs, e.g. a digital product for the quantities 20, 50, 100 etc.

Product bundles

If you want to give your customers the opportunity to order different individual products at once, you can offer product packages with the product type >>bundles.

Create a product as an eTicket

Our product type >>eTickets / vouchers allows multiple selection of tickets in this product. Each ticket stands for a physical product, such as different books. The number of units and the combination of different products can be selected here in the style of a shopping cart.

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When creating the ticket, select "Online" as the place of performance in the "Details" tab.

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Make sure that you adjust the maximum limit of tickets to the shipping costs incurred, as you can only provide one >>fees plan for shipping per "eTickets / vouchers" product. For example, create an eTicket for different items, limit the maximum selectable number of items per item and provide the additional fees for product creation or processing in the "Checkout page" tab under "Fees plan."

Hinweis.png Please note

  • If necessary, create a >>custom tax rate and provide this with your product. Get help from a tax adviser if you need it.
  • If shipping fees apply, create a template for the >>additional fees and provide the shipping fees for each country with the product. 
  • Clearly state the delivery times in the product and brief description.
  • Inform your customers about the further process, e.g. about shipping times, shipping notifications, shipment tracking and returns. Simply create a >>custom purchase confirmation email and also provide important information in the footer of your checkout page.

Sale in the reseller model

If you sell in the reseller model, you can  only offer books as physical product.

We will then provide the correct sales tax rate for you, which is currently 7% in our system. If required, please send us an appropriate >>request, preferably with the note "Selling physical products in the reseller model" or similar.

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