Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Duration of access to the online course

  • Updated
Under Access & Duration, you provide the maximum duration of access, such as 12 months or for life. 
With a subscription or installment payment, access is lost as soon as an installment is not paid on time.


If you provide monthly payments, never enter 1 month as a duration, because then access will be blocked after one month and will not be extended when the next installment is received. Because the duration is the maximum duration as long as the installments are paid.

With a limited subscription and payment in installments, you define a number of installments, e.g. 12 months with a monthly installment. Once all 12 installments have been paid, the customer retains permanent access if the duration is set to lifelong.

What does the "Lifetime access" setting mean?

Access remains as long as

  • your seller account with elopage exists
  • the customer pays the outstanding installments.

If you no longer use elopage and no more payments come in (not even for the subscription), you can

  • archive all products
  • switch to the free package "Essential." 
  • and provide that your pages are no longer listed in the search engines.

Your account will then remain in place and your customers will continue to have access to the course.

What happens after the end of the course?

After expiry, the course will be displayed in light gray in your customer's account and can no longer be accessed.

How do I see how long each customer has access to the course?

  • Go under Customers / Additions.

Here you can see how long each customer has / had access.


If the customer has canceled the course, you will also see the custom "until date" here:

What happens if I change the duration afterwards?

The change will only affect customers who purchase the course after the change. For existing customers, everything remains unchanged.

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