Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Setting up a seller profile

  • Updated

Have you been registered as a seller and would like to complete your profile? Then we'll show you how to complete the setup here.

Step-by-step guide

  • In the main menu of your seller account, go to "Profile."
  • Upload your profile picture.


Your profile picture will be your logo, which can be seen e.g. in the header of your shop and in emails to your customers. It should have a size of 100 × 100 pixels and a resolution of 72 dpi. Larger images are automatically compressed, which can affect image quality.

  • Edit your profile by clicking on the pencil icon.


  • Fill out all the fields.
  • In the field "Company name or first and last name" enter the name and legal form (e.g. LLC, etc.) of your company. If you act as a natural person without a business registration, enter your first and last name here.
  • If you or your company is located in the USA, Canada or Mexico, enter the state in the "Region" field. 
  • Indicate that you are subject to VAT in your own country.

Please note

If you select "No," no VAT will be charged on your sales and both private and business customers will pay net prices.

  • Click on "Save."
  • Scroll to "Sellers."
  • Provide your support information.
  • Click here on "Save."

Add & select profile

  • Click on "Add."
  • Fill out all the fields.
  • Click here on "Save."
  • Select the profile you want to use.


Please note

A profile record can only be deleted if it is not linked to your seller or buyer account. So if you have created several profiles and want to delete one, but this does not work, please check the assignments of your profiles.

Continue with...

Set up a bank account for cashout

Setting up a legal notice and terms and conditions

Creating a privacy policy

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