Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

The file will not be uploaded

  • Updated

Do you upload a file in your download product or your online course and the yellow bar goes full and then nothing else happens?

Then it may be that the plug-in we use, which converts the files into a uniform format after the upload, cannot read your file.

What can you do?

PDF file: Compress your PDF file. There are free online tools that you can use for this.

mp3 file: convert the file to another audio format e.g. wav and then convert this wav file back to mp3.

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