The products purchased via our platform can be found in the payer account under "Products."
If it does not look like the image above (white navigation, elopage logo), the seller uses its own design. You should then find your products there. If not, please contact the seller directly, provided you have checked the information under "I cannot find my products."
I cannot find my products
- Please check whether you are actually logged into the payer account. You will see this when you have called up your elopage account in the navigation on the left.
If you have called up a different account type (e.g. seller account or publisher account), please switch to the payer account.
- If there are no products in your payer account or if some are missing, please check under "Settings" and then "Profile" with which email address you are logged in. Then check to which email address the purchase confirmation email from the seller was sent. You may have purchased the product with a different email address. Then please log out and log in with the correct email address.
I only see products from one seller. Where can I find those that I have bought from another seller?
After you are logged in, you do not see your elopage payer account, but a page in the seller's custom design?
- Then click on "My Account" at the top right to switch to your elopage payer account.