Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Viewing products in the browser or app

  • Updated

The products purchased via our platform can be found in the payer account under "Products." 

Here is an example of what the elopage payer account looks like.

If you have bought something from different sellers, you can click on the "seller's name" above and then see their products.

If it does not look like the image above (white navigation, elopage logo), the seller uses its own design. You should then find your products there. If not, please contact the seller directly, provided you have checked the information under "I cannot find my products."

I cannot find my products

  • Please check whether you are actually logged into the payer account. You will see this when you have called up your elopage account in the navigation on the left.
    If you have called up a different account type (e.g. seller account or publisher account), please switch to the payer account.

  • If there are no products in your payer account or if some are missing, please check under "Settings" and then "Profile" with which email address you are logged in. Then check to which email address the purchase confirmation email from the seller was sent. You may have purchased the product with a different email address. Then please log out and log in with the correct email address.

I only see products from one seller. Where can I find those that I have bought from another seller?

After you are logged in, you do not see your elopage payer account, but a page in the seller's custom design?

  • Then click on "My Account" at the top right to switch to your elopage payer account.

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