Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

When do I get my money?

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 The cash-out of your earnings depends on the contract model you have chosen.

Seller in their own name

Payments to your elopage LITE and elopage PLUS accounts

If you use elopage LITE or elopage PLUS and this is legitimized, you can initiate the cash-out at any time. You can cash-out all amounts that are older than 7 days (security deposit).

-> Cash-out to your bank account with elopage LITE

The transfer is usually made on the next banking day.

With elopage PLUS, it is necessary that it is legitimized on the basis of the records you have submitted - not just registered. If you cannot initiate a cash-out, please check the status of your elopage PLUS account and upload the necessary records if your account is not yet legitimized.

-> Cash-out to your bank account with elopage PLUS

Payments to your own Stripe or PayPal account

If you have connected your own Stripe or PayPal account, you will receive the full amount directly to your Stripe or PayPal account.

Seller in the reseller model

In the reseller model, you will usually receive a payment once a month, around the 1st or 15th (depending on the start). There is a security deposit due to possible cancellations 15 or 30 days after payment.

You can find out more about this in the onboarding email.

More links:

Earnings, costs and cash-outs

Overviews & statistics on your earnings

monthly invoice and payment of the elopage costs

Paying fees/commissions for the transfers

Transfer and customer overviews

Cancellation & partial repayment 

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