Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

My Plan: Structure & Use

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Under "My plan" you will find all the information about the package or apps you have booked, the invoices and payments for the fees that are incurred for using elopage.

My plan is divided into several areas:

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Booked plan & apps

Here you will find

  • which package and which apps you have booked
  • what monthly costs are incurred and
  • can change a package or cancel an app.

Video streaming fees

Videos that you have created using the >>video blocks for streaming are included up to a certain number, depending on the plan or app, and are therefore free of charge. If the number of your streaming videos exceeds 25 (with the app >>Videos or in the Advanced Plan) or 100 (in the Pro Plan), all additional videos will be billed separately. You will also find an overview of the additional options under "My Plan."

You can find detailed information on billing at: https://elopage.com/features/elopage_videos.

Invoices

Here under Actions you can find

  • for each month two invoices with the costs incurred from the previous month and
  • a PDF list of all related transfers and costs.

More about this under

- > The invoice with the costs for elopage

- > Paying fees /commissions for the transfers

Transfers

Here you can find all the transfers for paying your elopage bills with their respective payment status.

You can view a payment receipt under "Actions."

Account balance

Your account balance changes every day, as we calculate the costs for the booked package or apps on a daily basis.

If you click on Details, you can see more about how the coming costs are broken down.

Payment method

Here you enter how you pay the invoice - by credit card or SEPA direct debit.

-> Pay monthly costs for elopage

-> Change monthly payment of the elopage costsa

Promo code

If you have received a promo code for elopage or have bought credit from us, then provide it here. From the next day, the daily costs for packages and apps will be offset against this.

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