Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Where can I find a receipt for the cash-out to my bank account?

Neda
Neda
  • Updated

Are you a seller in your own name and looking for a receipt for the cash-out?

You can download this in the transfer details of the respective cash-out transfer under "Payments" and "Transfers."

This lists transfers the cash-outs that have already been paid out so that you can use them for accounting / the tax advisor.

View the cash-out record

  • Go to "Payments" and "Transfers."
  • Filter by type "Cash-out" to see all cash-outs.

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  • Click either on the "transfer" number on the left or on "Details" on the right to view the transfer details.
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  • Then click on "Receipt Details."

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Depending on the settings on your device, the PDF file opens in the browser or it is downloaded directly.

Here is an example of the receipt. At the top right you will find your data from your profile.

Below that is the list of transfers that were paid out with this cash-out.

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Please note: 
At the end of August 2020 we changed the cash-out procedure. Before that, you entered a fixed amount so that there was no relationship between the cash-out and the transfers. The first time you cash-out after this update, your receipt will be empty.
From the second cash-out onwards, the system knows exactly which transfers you have paid out with it and these are then listed here.

 

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