Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Revoking the cancellation of a subscription

Monika
Monika
  • Updated

Have you bought a product with a subscription payment and already canceled and now want to revoke the cancellation?

Please note:
If the payments have already been discontinued, all payments that have not yet been executed and that have been due since then will be due again upon reactivation.
For example, You cancelled the monthly payment subscription three months ago and have not made any payments since the cancellation. Then the last three installments that would have been due to date will be due upon reactivation.

If the subscription has a minimum term and you have canceled it for a point in time in the future, you end the cancellation at the end of the respective minimum term.

 

Revoke the cancellation

For this please:

  • Log into your customer account
  • Click on "Payments" and "Orders" in the menu on the left.
  • Then scroll to the right and click on the "..." symbol, then click on “link”, which will take you to the payment overview for this order.

Open_payment_manage_page_link.png

On the next page you can then cancel the subscription by clicking on "Cancel".
The cancellation will then take effect on the final due date for your payment.
For a subscription without a minimum term, this is 1 day before the next due date.

In the case of a subscription with a minimum term and possibly an additional extension, this is 1 day before the end of the minimum term or the additional extension.

Cancel_subscription_with_minimum_terms.png

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