Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Terminating access to a membership

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Neda
  • Updated

If you have access to a membership with several products, you can terminate access under "Access" and "Membership access."

  • Terminate access, this also terminates the sending of the course emails for all courses that are contained in the membership or
  • just stop the course emails for all current and future courses.

End membership access or switch off course emails

  • Go to "Access" and "Membership Access" in your payer account.
  • Click on the symbol with the three dots on the far right of the actions.
  • Then click on "Cancel access" to completely end access or
  • click on "Deactivate course emails" to turn off course emails only.1.png

Important! This does not end the payment obligation for products with a subscription or installment payment, but only the access and, if applicable, the course e-mails.

Activate membership access again

  • Go to "Access" and "Membership Access" in your payer account.
  • Click on the symbol with the "three dots" on the far right of the actions.
  • Then click on "Continue Access" to reactivate access.

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Important! 

Activation is only possible if

  • all due installments have been paid
  • the seller has not blocked access.

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