Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
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Chargebacks and cancellations costs

Monika
Monika
  • Updated

Fees for partial payments & repayments

If you use the "Cancel" feature to repay an amount to your customer, you will be reimbursed the service fees for this transfer. The credit memo for the service fees is stored in your seller account under "My Plan."

For repayments in EUR, the retained transfer fees for the repaid amount are 2.9% plus 25 cents (sale in your own name) / 50 cents (in the reseller model).

Examples

  • You pay 3.9 % transfer and service fees plus 25 cents for the incoming payment. Then you will receive 1% back for the repaid amount.
  • In the reseller model, you pay 7.5 % transfer and service fees plus 50 cents for the incoming payment. Then you will receive 4.6% back for the repaid amount.

In the case of repayment, it is not relevant who initiated the repayment, i.e. whether: 

  • for example, you repay an amount to your customer as part of a cancellation or cancellation of an event
  • your customer causes a chargeback, which repays the amount.

Please note:
There are additional fees for the chargeback itself, which we pass on to you from the customer's bank.

Special features of PayPal & Stripe payments when selling in your own name

If the payment was made via another payment provider that you have integrated with us (PayPal or Stripe), clarify there whether and what amount of the fees you will be reimbursed or which cancellation fees will apply there.

Bank charges for chargebacks

As the seller of the product in question, you are responsible for these costs for any bank charges incurred when reversing credit card payments or SEPA direct debits.

The following are the net fees per chargeback for available payment providers:

elopage Lite

  • uniform EUR 20.00 (for both payment methods)

elopage Plus

  • uniform EUR 20.00 (for both payment methods)

PayPal

  • uniform EUR 20.00 (for both payment methods)

Stripe (for payments in EUR)

  • Credit card: EUR 20.00
  • SEPA direct debit: EUR 7.85

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