Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Granting product access before receipt of payment

  • Updated

Have your customers bought and paid for your product but have not received access yet? No problem! For PayPal and SEPA payments waiting for finalization, you can now manually trigger the delivery of your product easily with one click.

Would you like a product to always be delivered before the PayPal or SEPA payment is received? Then you are sure to be interested in our support articles >>Instant delivery for PayPal payments waiting for finalization and >>SEPA payment settings for product delivery.


Schritt-fu_r-Schritt-Anleitung.png Step-by-step guide

  • In the main menu of your seller account, go to "Orders" under "Customers."
  • View the order details by clicking on the order ID (to the left of the product name).

Info.png Tip

Simply filter your order overview by payment method (PayPal or SEPA) and payment status ("wait for incoming payment"). You can even save your filter settings and use them again and again in the future. How? We'll show you in the support article >>Saving filter settings.

  • Click the "Grant access" button in the upper right corner.


  • A pop-up opens. Click here on "Yes" if you would like to have the product delivered before receipt of payment. If not, click on "Cancel."


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