Have your customers bought and paid for your product but have not received access yet? No problem! For PayPal and SEPA payments waiting for finalization, you can now manually trigger the delivery of your product easily with one click.
Would you like a product to always be delivered before the PayPal or SEPA payment is received? Then you are sure to be interested in our support articles >>Instant delivery for PayPal payments waiting for finalization and >>SEPA payment settings for product delivery.
- In the main menu of your seller account, go to "Orders" under "Customers."
- View the order details by clicking on the order ID (to the left of the product name).
Simply filter your order overview by payment method (PayPal or SEPA) and payment status ("wait for incoming payment"). You can even save your filter settings and use them again and again in the future. How? We'll show you in the support article >>Saving filter settings.
- Click the "Grant access" button in the upper right corner.
- A pop-up opens. Click here on "Yes" if you would like to have the product delivered before receipt of payment. If not, click on "Cancel."