Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Managing e-mail notifications

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You can decide for yourself which type of e-mails you and your customers should receive. Here you can also manage the e-mail notifications to your publishers and team members. All notification categories are selected by default. If you no longer want to send certain e-mails, you can simply deactivate them and reactivate them at any time.

 

Schritt-fu_r-Schritt-Anleitung.png Step-by-step instructions

E-mails to providers

E-mails to you are always sent to the e-mail address that you have saved as a user e-mail in your seller account in your profile in the "Security" section.

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  • In the main menu of your seller account, go under "Settings" to "Notifications."
  • Select the tab "Email notifications."

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  • You get to an overview of all categories for which elopage sends you e-mail notifications, e.g. "Orders & Payments."
  • Under "Notifications to the account e-mail address," select the notification categories for which you no longer wish to receive e-mails and deactivate them by clicking on the "checkbox."

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Good to know: If you move the cursor over the gray info symbol, an info window opens with the details of this type of notification.

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E-mail notifications to customers

E-mails to your customers are always sent to the e-mail address they provided when purchasing your products.

  • In the main menu of your seller account, go under "Settings" to "Notifications."
  • Select the tab "Notifications by e-mail."
  • You get to an overview of all categories for which elopage sends you e-mail notifications, e.g. "Orders & Payments."
  • If you do not want your customers to receive an email notification of online course comments, deactivate this service by clicking on the "checkbox."

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E-mail notifications to publishers

E-mails to your publishers are always sent to the e-mail address they have saved as a user e-mail in their publisher account in their profile in the "Security" section.

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  • In the main menu of your seller account, go under "Settings" to "Notifications."
  • Select the tab "Notifications by e-mail."
  • You get to an overview of all categories for which elopage sends you e-mail notifications, e.g. "Orders & Payments."
  • Under "System e-mails to your customers and partners," select the notification categories in the "Orders & Payments" -> "Publishers" area for which your publishers should no longer receive e-mails and deactivate them by clicking on the "checkbox."

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E-mail notifications to team members

  • In the main menu of your seller account, go under "Settings" to "Notifications."
  • Select the tab "Notifications by e-mail."
  • You get to an overview of all categories for which elopage sends you e-mail notifications, e.g. "Orders & Payments."
  • Under "System e-mails to your customers and partners," select the notification categories in the "Orders & Payments" -> "Affiliate Programs" area for which your team members should no longer receive e-mails and deactivate them by clicking on the "checkbox."

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