In this article you will find frequently asked questions about the awards feature.
Why isn't my award delivered?
If you sell in the reseller model, the reason may be that your award product has not yet been released for sale. How to request approval for sale of your products is explained in the support article >>Step 2: Requesting review for ready-to-sell products.
If you want to prevent your award product from being found via Internet searches, simply set it to Private. We show you how to do this in the support article >>Not displaying products in the shop and in search engines ("private").
Where can my customers find their award?
Your customers will find their award, e.g. a certificate of participation after successfully completing your online course, as a product in their payer account. How your customers can log in and out of their payer account is explained in the support article >>Logging into / out of the account .