In this article you will find frequently asked questions about the marketing feature of coupon codes.
Questions
Q: My coupon value exceeds the price of the product for which I would like to redeem the code. What happens to the remaining balance?
A: Coupon codes can only be redeemed once. This means that any remaining amounts are forfeited. This applies to coupon codes over a certain amount (unit of measurement "currency").
Q: My customer forgot to redeem the coupon code when purchasing my product. Can I grant the discount retroactively?
This is possible for installment payments. Thanks to the >>Edit, add & delete installments of an installment payment feature, the next installment can be discounted by the coupon value.
Unpaid installments of a subscription cannot be changed individually. All subsequent installments are affected by individual changes and increasing all subsequent installments is not possible for security reasons.