Coupon codes are a popular feature and versatile. Here, our support team has compiled some common questions and answers for you.
How can my customer redeem the code?
Can I set a time limit on the voucher code?
I created a voucher code for a subscription/installment, but now the purchases are showing as free. Why?
I have a monthly subscription and the first 6 months should be free via the coupon code. How do I do this?
Q: How can my customer redeem the code?
A: The discount will be granted if your customer enters the code on the checkout page (if your checkout page template is set to show the field >> hide field for coupon code on checkout page)
the customer clicks on a link you have pre-made with the coupon code >> Create a URL with your coupon code.
Q: Can I set a time limit for the coupon code?
A: Yes, you can enter an exact start and end date. If the time period has expired and the customer enters the coupon code during the purchase, it will indicate that it is invalid.
If you want to create a voucher code that is only valid x hours after a certain event, you can do that via Zapier.
You then store a trigger (e.g. customer buys product x) and then the action (create voucher code with validity xyz) and another action (payment version of Zapier with 3-step Zap necessary) with which the code is then sent to the customer.
>> Let Zapier create voucher codes automatically
Q: I created a coupon code for a subscription/ installment, but now the purchases show as free. Why?
A: Then you have checked "apply to all subscription / installment payments" in the coupon code and either selected 100% or an amount higher than the respective installment (e.g. you have installments of 50 Euro and set the coupon code to 100 Euro).
In this case, for our system, all installments are then automatically paid by the code, so the type is converted to "0.00 €".
Q: I offer a monthly subscription and the first 6 months should be free through the voucher code. How do I do this?
A: You solve this with the first interval of the subscription and the amount of the voucher code.
The monthly rate is 100 Euro. Your customer should pay nothing for the first 6 months.
Coupon code = 100%, no check mark at "Apply to all subscription/installment payments".
1. interval 6 months, after that only monthly, price 600 Euro instead of 100 Euro.
Result: The code of 100% is applied to the 1st installment.
Q: My coupon value exceeds the price of the product for which I would like to redeem the code. What happens to the remaining balance?
A: Coupon codes can only be redeemed once. This means that any remaining amounts are forfeited. This applies to coupon codes over a certain amount (unit of measurement "currency").
Q: My customer forgot to redeem the coupon code when purchasing my product. Can I grant the discount retroactively?
A: This is possible for installment payments. Thank to the >>Edit, add and delete installments of an installment payment feature, the next installment can be discounted by the coupon value.
Unpaid installments of a subscription cannot be changed individually. All subsequent installments are affected by individual changes and increasing all subsequent installments is not possible for security reasons.
Q: My product testers need to renew their subscription in the coming days to continue the trial, but they cannot select a coupon code for payment. What do I do now?
A: Unfortunately it is not possible to redeem the voucher code after a purchase. But you have the possibility to adjust the >>rates.