Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Interface

Sina
Sina
  • Updated

There are transfer and service fees for every payment made. These will be invoiced in the monthly invoice on the 1st of the following month.

If the credit on your elopage deposit account (elopage LITE or elopage PLUS) is sufficient to cover the invoice, the fees will be deducted from the earnings via the integrated payment accounts >>elopage LITE and/or >>elopage PLUS. If the amount in your deposit account is not sufficient, we will collect the amount using the payment method you specified under "My Plan."

The following are examples of various use cases for the "payment of transfer and service fees" described in different currencies.

 

UseCase.png Use cases 

Use case #1: Insufficient credit from transfers in EUR

elopage will send you an invoice for the transfer and service fees incurred, which you can either pay by credit card or SEPA direct debit.

Use case #2: Insufficient credit from transfers in other currencies elopage PLUS account

elopage will send you an invoice for the transfer and service fees incurred in CHF and/or USD, which you can either pay by credit card or SEPA direct debit.

If you choose SEPA direct debit, the amount will be converted into EUR according to the exchange rate of the European Central Bank.

Use case #3: Insufficient credit from transfers in EUR and other currencies to the elopage LITE and/or PLUS account

elopage deducts the transfer and service fees automatically from the available credit in the respective currency. The following is prioritized here:

  1. Collection of fees from credit balances in EUR to the elopage LITE account.
  2. Collection of fees from credit balances in CHF and/or USD on the elopage PLUS account.

info.png Info

elopage does not collect partial amounts, only total amounts. If the total amount of the fees incurred in the respective month exceeds the amount of the credit on the respective payment accounts, an invoice will be issued, which you can pay by credit card or SEPA direct debit.

Was this article helpful?