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Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Canceling & reimbursing orders with a one-time payment

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  • Updated

In your >>Order and >>transfer overview, you can refund >>payments and partial amounts or completely cancel orders.

 

Hinweis.pngPlease note

We will refund prepayments for you. Simply send us a request at: help.elopage.com.

You can see how to cancel orders with installment payments and subscriptions in the support articles >>Canceling & reimbursing an order with installment payments and >>Editing & canceling subscriptions.

 

Schritt-fu_r-Schritt-Anleitung.png Step-by-step guide

Canceling & reimbursing an order

  • In the main menu of your seller account, go to "Customers" and "Orders."
  • Choose the order you want to cancel. Use our >>intelligent filter here too.
  • Click on the "order ID" or the options button to get to the order details.

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  • Click on "Cancel."
  • A pop-up opens with the note that all installments must first be reimbursed. Since this is a one-time payment, you can skip this step.
  • Click  on "Cancel."

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  • Click on "Cancel payment."

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  • You will be shown the full repayment amount again. If you want to refund the amount in full, do not change this amount.
  • Click on "Confirm cancellation."

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  • Click on "Yes" when you are sure that you would like to irrevocably cancel the order.

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  • You can see the transfer and the credit memo for the cancellation if you scroll down in the order details.
  • You can download the credit memo here.
  • Click on the "transfer ID" to view the associated payment.

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