In your >>order overview, you will also see the status of the order. In the following we have described the meaning of the various statuses.
Payment status of an order
Waiting for finalization
As soon as your customers have placed an order by clicking on the "Buy button", it is in the "Waiting for finalization" status. The same applies if the payment is canceled or the payment window is closed prematurely in the case of PayPal payment or SEPA direct debit. If no incoming payment is registered even after a long period of time, the status "Waiting for finalization" changes to >>"Incomplete."
Wait for payment to be received
Orders with a successfully executed PayPal REST payment or SEPA direct debit are in the status "Waiting for incoming payment" until the payment provider has authorized the payment and executed the transfer. The status then changes to "Paid."
Orders by SEPA direct debit with immediate access and purchase on invoice are in the "Active" status. The same applies to orders with a test period and a fixed due date.
The status "Paid" contains orders that have already successfully paid. This applies to payment via:
- Credit card
- Sofort transfer
- PayPal NVP
- 100% coupon code
If payment for an order or installment has not been received on time, the order will be in "Payment outstanding" status until the amount has been paid.
This status contains orders with subscriptions that have been canceled.
All previous payments have been refunded and the order canceled if this payment status is displayed.
Orders are in the "incomplete" status if the payment process has not been completed and a timeout error has been registered.
If your customers have revoked a SEPA direct debit or a credit card payment through their bank, the order is in the "Chargeback" status.