Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Payment status of orders

  • Updated

In your >>order overview, you will also see the status of the order. In the following we have described the meaning of the various statuses.


Payment status of an order

Waiting for finalization

As soon as your customers have placed an order by clicking on the "Buy button", it is in the "Waiting for finalization" status. The same applies if the payment is canceled or the payment window is closed prematurely in the case of PayPal payment or SEPA direct debit. If no incoming payment is registered even after a long period of time, the status "Waiting for finalization" changes to >>"Incomplete."

Wait for payment to be received

Orders with a successfully executed PayPal REST payment or SEPA direct debit are in the status "Waiting for incoming payment" until the payment provider has authorized the payment and executed the transfer. The status then changes to "Paid."


Orders by SEPA direct debit with immediate access and purchase on invoice are in the "Active" status. The same applies to orders with a test period and a fixed due date.


The status "Paid" contains orders that have already successfully paid. This applies to payment via:

  • Credit card
  • Sofort transfer
  • PayPal NVP
  • 100% coupon code

Outstanding payment

If payment for an order or installment has not been received on time, the order will be in "Payment outstanding" status until the amount has been paid.


This status contains orders with subscriptions that have been canceled.


All previous payments have been refunded and the order canceled if this payment status is displayed.


Orders are in the "incomplete" status if the payment process has not been completed and a timeout error has been registered.


If your customers have revoked a SEPA direct debit or a credit card payment through their bank, the order is in the "Chargeback" status.

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