Would you like to block access to the online course or end it completely? Then you can find out here which actions are triggered and how you can block, end and release course accesses in your seller account.
Overview
What happens if you block access
What happens if you release access again
What happens if you end access
What happens if you reactivate access
What happens if you block access
- Your customer can no longer access the online course.
- The product is visible in the payer account, but cannot be opened.
- Access will change to Blocked.
- The customer will be informed via email about the termination of access. If you have any questions, please refer to your support info here.
- Drip in & event emails will be disabled.
- Your customers cannot unblock access on their own.
Please note
The associated payments are not deactivated. For cancellation and a possible refund of payments, look in >>Editing & canceling subscriptions, >>Canceling & refunding orders with installment payments or >>Canceling & refunding orders with a one-time payment.
What happens if you release access again
- Your customer can access the online course again.
- Access changes to Proceeding.
- The customer will be informed via email about the release.
- Course pages that have since been activated via drip-in become visible. Event emails are not sent retrospectively.
What happens if you end access
- Your customer can no longer access the online course.
- The course will be removed from the payer account of your customer.
- The status changes to access ended.
- The customer will be informed via email that access has been terminated and payments are still due.
- Drip in & event emails will be disabled.
- Your customers can unblock access independently (e.g. after the end of a payment pause).
Important
The associated payments are not deactivated. For cancellation and a possible refund of payments, look in >>Editing & cancelling subscriptions, >>Cancelling & refunding orders with installment payments or >>Cancelling & refunding orders with a one-time payment.
What happens if you reactivate access
- Your customer can access the online course again.
- Access changes to Proceeding.
- The customer will be informed via email about the release.
- Course pages that have since been activated via >>drip-in become visible. Event emails are not sent retrospectively.
Step-by-step guide
Block access
- In the main menu of your seller account, go to "Customers" and "Course accesses."
- Click on the "Accesses" tab.
- Click on the options icon on the right next to the participant, whose access you want to block.
- Select "Block."
- Click on "Confirm."
- Read the note on ending payments and click on "Open order details" or "OK, got it" as appropriate.
- Access to the course is now Blocked.
Release access
- Go back under "Customers" to "Course Accesses" and "Accesses."
- Click the Options button.
- Select "Release."
- Access to the course is now Proceeding again.
End access
- In the main menu of your seller account, go to "Customers" and "Course accesses."
- Click on the "Accesses" tab.
- Click on the options icon on the right next to the person whose access you want to end.
- Click on "Confirm."
- Read the note on ending payments and click on "Open order details" or "OK, got it" as appropriate.
- The status is now access terminated.
Enable access
- Go back under "Customers" to "Course Accesses" and "Accesses."
- Click the Options button.
- Select "Enable access."
- The status is now Proceeding again.
For your quickstart