Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

FAQs relating to your app

Sina
Sina
  • Updated

hinweis.png In this article, you will find answers to frequently asked questions about your app with elopage.

 

ueberblick.png A to Z

Images

Downloads

iOS & App store

Links, icons & iFrames

Push notifications

Text

Videos

Workbooks

 

Images

Q:  What do I have to consider when choosing my product image?
A:  If your product cover contains text, leave enough space (approx. 200 pixels) between the text and the edge of the image so that all image elements are displayed correctly in the dynamic view.

 

Q:  How do I upload images?
A:  To upload your image files, use the >>image block of the pagebuilder. Please do not insert your images in the text block.

 

Q:  Why are the images displayed too large?
A: 

Images are scaled to the edge and may therefore appear too large.

Add a border to the image to make it smaller.

 

Q:  Why are the images displayed too large?
A: 

Images are scaled to the edge and may therefore appear too large.

Add a border to the image to make it smaller.

 

Q:  Can I resize my logo?
A: 

Since your logo is inserted as an image, it will be scaled to the edge.

 

 

Downloads

Q:  How do I save download files?
A:  Once you have clicked on the download symbol next to the file, select the "Share" option in the pop-up. With some system versions of iOS and Android, the file can then be saved directly on the smartphone. If this option is not available to you, you can attach the file to an email, for example, and download it from there.

 

 

iOS & App Store

Q:  What do I have to consider if I want to swap the app icon or the screenshots for the app preview in the App Store?
A: 

Changes to the icon and screenshots for the app preview in the App Store require an update by Apple. Depending on how long ago Apple last carried out an update, it may be a while before your changes are applied. Please contact your contact person at elopage in advance.

 

Q:  When I try to conclude the contract for paid apps with Apple, my details are not accepted and an error message appears. What can I do?
A:  This is a technical bug on the part of Apple. Ignore the error message and click on "Add" until the information you have entered is accepted (4 times in total).

 

Q:  Why do my customers receive an error message when they try to log in to their online course?
A: 

Please check whether you have created an IAP (in-app purchase) for the relevant online course product in App Store Connect. If not, please do so. Also, make sure that your customers have completed the IAP for the product*.

*If your customers are logged in to your app and click on the online course, they will be asked to pay € 1.09. Only once they have confirmed the payment will your customers gain access to the course. Otherwise they will receive an error message.

 

Q:  What do I have to consider with eTickets?
A:  It is important that you create an IAP in App Store Connect for every ticket of the product type eTickets / vouchers.

 

Q:  Do I have to create an IAP for each product in a membership?
A:  No! Please create the IAP only once for the membership product in App Store Connect.

 

Q:  What do I have to consider if I offer online courses and memberships as a subscription?
A: 

Please make sure that when creating the IAP in App Store Connect, you specify that it is a "non-consumable item".

 

Q:  Can I use buttons that link to external pages?
A: 

No, this is not possible with iOS. Buttons with links to external sites are not displayed in the app. Simple links can be used, but Apple's guidelines on this are not clear, so it is advisable to check the functionality of simple links with iOS.

 

Q:  Can I use a CTA button?
A: 

No, CTA buttons are not displayed on iOS devices.

 

Q:  What happens if my customers uninstall the app?
A:  If the app is uninstalled and then reinstalled using the same Apple ID, the user does not need to pay for the IAP again. App data can be transferred in the app settings by clicking on "Restore purchases" (if the app user is signed in with the same Apple ID).

 

Q:  What should you watch out for with the app icon?
A:  Don't choose an app icon with a transparent background as iOS doesn't support it. A white background is automatically inserted here on iOS devices instead.

 

 

Links, icons & iFrames

Q:  Can I link external websites in the app?
A: 

You can also link external websites in the app under the following conditions:

  • The app runs on Android, not on iOS.
  • They are simple links, i.e. not a text link or similar.
  • The websites to which you are linking must not be sales pages (e.g. your shop page).

 

Q:  In a course lesson, can I link to another page of the same online course?
A:  Yes, simply use the >>button block of the pagebuilder in the "Content" tab of your online course product and select "Course page link" and then click on "Select course page". Please do not insert any links in the text block!

 

Q:  Can I display icons in the app?
A: 

Yes, if they are in Unicode. Emojis, Froala and Font Awesome are not supported.

 

Q:  Can I use iFrames?
A:  Please refrain from using iFrames in the app because these can severely impair functionality or even cause the app to crash. 

 

 

Push notifications

Q:  Which push notifications does the app send?
A:  System notifications contain information about quizzes and comments in online courses. You can also send custom push notifications. We explain how this works in >>Creating & sending push notifications

 

 

Text

Q:  What font is the text in the app?
A:  Text in the app is displayed in the "Gotham Pro" font.

 

Q:  Why is my theme title not displayed in full?
A:  Due to the format, titles in the >>text block or >>banner block may occupy no more than 3 lines. Otherwise they will not be displayed in full.

 

Q:  Why is my text displayed on a different background color?
A: 

If you copy the text from an external site and paste it into the text editor, the background color will also be adopted. This is because the background color is included in the HTML code. The app reads colors in the spectrum #ffffff, not #fff.

For possible solutions, see the video:

  1. Correct the rgb color specification to 255; 255; 255 or
  2. Delete this part of the code: < Spanish style="background-color...>

 

Q:  Why is the spacing displayed differently?
A: 

Spacing can be displayed differently in the app because the text passages are coded differently. The code is read differently in the app.

 

 

Videos

Q:  How do I upload videos?
A:  To upload your video files, use the >>video block of the pagebuilder. Please do not insert your videos in the text block.

 

Q:  How do I use the Vimeo feature of the video block?
A: 

First, contact us and request activation of the feature. Conditions for activation of the Vimeo feature are:

  • elopage is provided with the Vimeo access token.
  • The access token is an authenticated token with the parameters "public", "private" and "video_files".

As soon as we have activated the feature, provide the Vimeo access token as follows:

 

Q:  Can my customers also watch videos offline?
A: 

Yes, under the following conditions:

  • You use the >>video block of the pagebuilder.
  • You host your videos on Vimeo.
  • You have a Vimeo Pro account.
  • You provide us with your Vimeo API key.

 

 

Workbooks

Q:  Can I display the workbook in full?
A: 

A single page is displayed with each click, optimizing loading time and storage space. It is therefore not possible to display all pages completely.

 

 

 

Was this article helpful?