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FAQ about order bumps & bundles

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tipp.png In this article you will find answers to frequently asked questions about upselling with order bumps and bundles.


ueberblick.png Overview

What happens to my existing bundles and upsell settings?

What purchase confirmation emails are sent?

Can I create multiple order bumps in different currencies for the same checkout page?

How do coupon codes affect upsell purchases?

How do affiliate programs and publisher commissions correlate with upsell purchases?

How does upsell purchase tracking work?

How do webhooks behave with upsell purchases?

How do my email interfaces work with upsell purchases?

How does Zapier handle upsell purchases?

 

 

Q: What purchase confirmation emails are sent?

A: If you only use standard emails for your main product and all of your upselling products, we send a purchase confirmation email with a list of all ordered products.

If you use >>custom purchase confirmation emails for the delivery of your products or if your confirmation emails contain important information (e.g. webinar or calendar link), activate the individual sending of the emails by clicking on the "Send all purchase confirmation emails" checkbox. You can combine products with custom and standard emails. Only the purchase confirmation emails are sent separately.

 

 

Q: What happens with my existing bundles and upselling settings?

A: All previously created bundles and settings remain untouched. However, you now have the option of converting your bundles into order bumps with multiple selection by switching from "Bundle View" to "Order Bump."

If you only want to change the design, but not the functionality of a bundle (i.e. no multiple selection), you can choose a different template (e.g. "Classic" instead of "Bundled").

 

 

Q: Can I create multiple order bumps in different currencies for the same checkout page?

A: No. All order bumps on a checkout page have the same currency.

 

 

Q: How do coupon codes affect upsell purchases?

A: The settings of the coupon code are decisive here: If the code can be applied to all products, all products will be discounted accordingly. If you have restricted the code to certain products, it can only be redeemed for these products. Each order bump is considered a separate product.

 

 

Q: How do affiliate programs and publisher commissions correlate with upsell purchases?

A: If you have set the settings for the main product to be used and the main product is part of an affiliate program, the commission will be assigned to the main product. The amount of the commission is calculated on the basis of the total order value.

If you have not set that the settings of the main product are used and your upsell products are assigned to different affiliate programs, the affiliate settings of the main product apply. The amount of the commission is calculated on the basis of the total order value.

 

 

Q: How does upsell purchase tracking work?

A: Both the product IDs and the product names of all products purchased are transmitted. If the main product purchase is not required, the first order bump product will be treated as the main product. The settings apply to the checkout and thank you page.

This results in the following possible combinations:

  • Settings of the main product are used and the main product has been purchased: Tracking code or tracking event for the main product is triggered on the checkout and thank you page.
  • Settings of the main product are used and the main product has not been purchased: Tracking code or tracking event for the main product is triggered on the checkout and thank you page.
  • Settings of the main product are not used and the main product has been purchased: Tracking code or tracking event for the main product is triggered on the checkout and thank you page.
  • Settings of the main product are not used and the main product has not been purchased: Tracking codes or tracking events for the main product are triggered on the checkout page. On the thank you page, tracking codes or tracking events are triggered for the first order bump product.

 

 

Q: How do webhooks affect upsell purchases?

A: The product details (e.g. product ID) of all products ordered are transmitted via webhook. Webhooks are triggered by the purchase of the main product. If the main product was not purchased, the first order bump product is considered the main product.

 

 

Q: How do my email interfaces work with upsell purchases?

A: If you have already set up your >>email interfaces and your previous settings are not deactivated (default), the usual tags are transmitted to each product in the order.

If you have not yet connected your email application, you can define your tags individually. You can find support here in >>Connecting external applications

 

 

Q: How does Zapier handle upsell purchases?

A: For orders with order bumps, the same rules apply as for individual orders for the respective product.

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