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Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Transfer was made with the wrong purpose

Monika
Monika
  • Updated

Have you bought a product and do not have access to your product because you entered the wrong purpose for the transfer or created a standing order?

Then the payment cannot be assigned and you will not have access to the product or access will be blocked.

Therefore, please initiate each transfer manually via our system and then only use the purpose specified there. No invoice number, no customer number, as we work with our banking partners with a special allocation system.

How do I get access?

  • Please send us a photo / PDF via a request via help.elopage.com with your proof of payment stating your order number.

The following data should be visible there:

  • Your name as the account holder
  • Your IBAN
  • IBAN, date and amount of your transfer
  • Purpose of use

Then we can do a search with our banking partner so that the payment is allocated and you get access to the product.

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