Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.
Can I transfer by standing order?
You have bought a product with subscription and installment payments and selected bank transfer as the payment method and would like to create a standing order for it.
Since the payments are only automatically assigned with the correct purpose and each payment has a custom purpose, payment by standing order is not possible.
Please initiate a new payment via your payment manage page at least 3 banking days before your payment is due. There you will then receive the new purpose.
-> Trigger a new installment of a payment
I have already set up a standing order and the payment was not allocated
Then please delete your standing order and send us your proof of payment as described here -> Transfer was made with the wrong purpose